Policies & Clinic Guidelines

 

 

🌿  Cancellation & Rescheduling Policy    

 

I respectfully require 24 hours’ notice to cancel or reschedule an appointment.

• Appointments changed with less than 24 hours’ notice will be charged the full session fee.

• Missed appointments (“no-shows”) are also charged the full fee.  

This policy protects your reserved time and helps ensure fair access for all clients.        

 

 

🌿  Late Arrivals    

 

To maintain a peaceful flow in the clinic:

• Late arrivals may receive a shortened session.

• Your appointment will end at the scheduled time out of respect for the next client.

• Full fees still apply.        

 

 

🌿  Booking Window

   

Appointments open 8 weeks in advance.

This schedule helps me keep availability balanced, allows room for urgent MOT follow-ups, and supports my clinic’s transition to MOT-only care.        

 

 

🌿  Urgent MOT Care

   

If you are an existing MOT client experiencing a flare-up or new issue, please feel free to reach out by text or email.

A limited number of “urgent care” openings are reserved each week for acute MOT needs.        

 

 

🌿  New Clients

   

New MOT clients are accepted on a limited basis.

A maximum of 1–2 new clients per day are scheduled to ensure proper assessment, care planning, and charting time.                 

 

 

🌿  Direct Billing

   

Direct billing is available for most major insurance providers.

Please note:

• Coverage varies by plan.

• Clients are responsible for any amounts not covered.

• If direct billing is not available or declined by the insurer, payment is required at the time of service.        

 

 

🌿  Payment Methods

   

• Debit

• Credit card

• E-transfer

• Cash  

Receipts are provided for all services.             

 

 

🌿  Respectful Environment

   

Balanced Therapies is a calm, welcoming, and professional space.

Any behaviour that is unsafe, inappropriate, or disrespectful may result in the session ending or future services being declined.        

 

 

🌿  Confidentiality & Privacy

   

All client information is kept strictly confidential and protected in accordance with Alberta’s health privacy regulations.        

 

 

🌿  Right to Refuse or Delay Treatment

   

I reserve the right to refuse or postpone treatment if it is unsafe or outside my scope of practice, or in situations involving:

• inappropriate behaviour

• intoxication

• repeated missed appointments

• medical contraindications  

This ensures safety for both client and practitioner.    

 

Thank you for taking your time to review my clinic policies. 

Your comfort, safety and well-being are always my top priorities.

 

If you have any questions, please feel free to reach out at anytime.